SERVICE AGREEMENT SUMMARY

At Finish Line Logistics, it is of the utmost importance for us to maintain transparency and provide clear Service Agreement aka Terms and Conditions to our customers. Below is a summary of our key Terms and Conditions to help you understand the essential aspects of our services.

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For customers who would like to review the full Service Agreement (Terms and Conditions) prior to booking, a complete copy is available upon request. Please email us your request at info@finishlinelogistics.net, and we will respond promptly with the full document. Please note that Finish Line Logistics, LLC updates its Service Agreement aka Terms and Conditions from time to time. Updated Terms and Conditions will be sent with every new booking and will apply to that booking only. Past bookings are governed by the T&C in effect at the time of the order.

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Finish Line Logistics Terms and Conditions Summary:

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1. Company Overview
Finish Line Logistics, LLC is a licensed vehicle transport Broker. We facilitate the arrangement of transportation by connecting Customers with independent, reliable Carriers. Please note, we do not physically transport vehicles ourselves. We do not direct, control, or operate Carrier drivers, equipment, or operations.

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2. Quotes and Pricing

Initial pricing is an estimate and may change based on Carrier availability and market conditions. A deposit is required at booking (credit card or approved electronic payment). The remaining balance is paid directly to the Carrier upon delivery (cash, certified check, money order, or approved electronic payment). Declined or reversed payments may require alternative methods. Customers will be notified of any rate changes before proceeding.

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3. Modifications and Cancellations

Changes to pickup/delivery locations, dates, or other order specifications may not be accommodated or may incur additional fees. Cancellation requests must be submitted via email. Deposits are non-refundable after Carrier assignment. Using multiple Brokers for the same shipment is prohibited and may result in delays, additional costs, or order cancellation with forfeited deposit.

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4. Customer Obligations
Customers must provide accurate and complete information regarding their vehicle, including details of any modifications, oversized dimensions, or inoperability. Vehicles must be clean, free of loose parts, and have no more than a quarter (1/4) tank of fuel at pickup (or sufficiently charged for electric vehicles). Subject to prior approval by the Carrier, Customers may include up to one hundred (100) pounds of personal property secured in the vehicle. Personal property is not covered for liability. The transport of prohibited items— including but not limited to weapons, explosives, live animals, plants, or valuables— is strictly forbidden. Customers are responsible for compliance with all applicable laws and Customs regulations.

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5. Pickup and Delivery Procedures

Carriers will attempt pickup/delivery at the specified addresses, but alternative locations may be required for safety, access, or municipal restrictions. The Customer or an authorized agent (18+) must be present for inspection and to sign the Carrier’s Bill of Lading at pickup and delivery. Pre-existing damage must be noted at pickup; any new damage must be documented at delivery. Photographs are strongly recommended. Failure to note damage constitutes acceptance of the vehicle in satisfactory condition. Customers may be responsible for additional fees if unavailable or causing delays.

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6. Damage and Claims

Finish Line Logistics acts solely as a Broker and is not responsible for loss, damage, or delays. The Carrier assumes full responsibility for the vehicle once picked up. Customers must report damage to the Carrier (and notify FLL within 24 hours) and file claims directly within ten (10) days or per the Carrier’s contract. Claims must include photographs and repair estimates. Payment to the Carrier is due regardless of pending claims. FLL is not liable for damage caused by weather, mechanical failure, or other uncontrollable events, or for personal property in the vehicle.

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7. Legal Provisions

Disputes will be resolved exclusively through binding arbitration in Sacramento County, California. Customers waive the right to a trial by judge or jury. FLL’s liability is limited to fees paid for broker services. No additional warranties beyond those expressly stated are provided. Customers are responsible for legal fees related to disputes and may be required to reimburse FLL for costs if claims are frivolous.

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8. Communications, Marketing, and Privacy
By utilizing our services or registering on our website, customers consent to receive email communications regarding shipments, promotional offers, and newsletters. Unsubscribing may be done at any time via written email request. Customers consent to the use of vehicle images for marketing purposes, with personal information obscured; requests to opt out must be submitted in writing before shipment. FLL collects and processes personal information in accordance with its Privacy Policy, available on request.

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9. Fraud and Authorized Communications:

Customers are responsible for verifying that any emails, texts, phone calls, or other communications claiming to be from Finish Line Logistics are from authorized company channels before providing personal or payment information. 

 

10. Additional Terms

Finish Line Logistics reserves the right to cancel any order at any time at its discretion. All shipments are subject to the Carrier’s terms, tariffs, and conditions, available from the Carrier. FLL is federally licensed (FMCSA Broker MC #1203315, USDOT #3571659). Carrier licensing information is available at booking. Customers may not assign their rights under this agreement without FLL’s written consent. All previous agreements are superseded by this contract, and all information is confidential and proprietary.​

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