SERVICE AGREEMENT SUMMARY

At Finish Line Logistics, it is of the utmost importance for us to maintain transparency and provide clear Service Agreement aka Terms and Conditions to our customers. Below is a summary of our key Terms and Conditions to help you understand the essential aspects of our services.

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For customers who would like to review the full Service Agreement (Terms and Conditions) prior to booking, a complete copy is available upon request. Please email us your request at info@finishlinelogistics.net, and we will respond promptly with the full document. Please note that Finish Line Logistics, LLC updates its Service Agreement aka Terms and Conditions from time to time. Updated Terms and Conditions will be sent with every new booking and will apply to that booking only. Past bookings are governed by the T&C in effect at the time of the order.

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Finish Line Logistics Terms and Conditions Summary:

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1. Company Overview
Finish Line Logistics, LLC is a licensed vehicle transport Broker. We facilitate the arrangement of transportation by connecting Customers with reliable Carriers. Please note, we do not physically transport vehicles ourselves.

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2. Quotes and Pricing

Initial pricing provided is an estimate and subject to change based on Carrier availability and prevailing market conditions. A deposit is required at the time of booking, payable via credit card, which includes a processing fee. The remaining balance is to be paid directly to the Carrier upon delivery, typically by cash, certified check, or money order. In addition to credit cards, electronic payment methods such as Zelle, PayPal, or similar may be accepted at the discretion of Finish Line Logistics for deposits or, on a case-by-case basis, for full transport payments to be paid directly to the Carrier. If a credit card payment is declined, cannot be processed, or has been subject to a chargeback, future deposits or payments will need to be made using an approved electronic method, such as Zelle or wire transfer, instead of a credit card. Should any price adjustments occur prior to carrier confirmation, Customers will be promptly notified and asked to approve the revised rate before proceeding.

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3. Modifications and Cancellations
Changes to orders after booking, including modifications to pickup or delivery locations or dates, may not be accommodated or may incur additional fees. Cancellations made at least two (2) days prior to Carrier assignment will incur no charges. After Carrier assignment, deposits are non-refundable. Cancellation requests must be submitted in writing via email; requests via phone, text, or chat will not be accepted. Customers are advised to use only our services for a given shipment. The use of multiple Brokers for the same transport is not permitted and may lead to delays, logistical complications, additional costs, or cancellation of Customer's booking with forfeiture of the deposit.

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4. Customer Obligations
Customers must provide accurate and complete information regarding their vehicle, including details of any modifications, oversized dimensions, or inoperability. Vehicles must be clean, free of loose parts, and have no more than a quarter (1/4) tank of fuel at pickup. Subject to prior approval by the Carrier, Customers may include up to one hundred (100) pounds of personal property secured in the back seat below window level and/or in the vehicle’s trunk or storage compartment. Neither Finish Line Logistics nor the Carrier assumes liability for personal items. The transport of prohibited items— including but not limited to weapons, explosives, live animals, plants, or valuables— is strictly forbidden. Compliance with all applicable laws and Customs regulations is the Customer’s responsibility, especially for international shipments.

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5. Pickup and Delivery Procedures
Carriers will endeavor to pick up and deliver vehicles as close as reasonably possible to the specified addresses. However, alternative nearby locations may be required due to safety, access restrictions, or municipal regulations. The Customer or an authorized agent over the age of eighteen (18) must be present to inspect and acknowledge the vehicle’s condition at both pickup and delivery. It is strongly recommended that photographs be taken at these times. Any damage must be documented on the Carrier’s paperwork; failure to note damage constitutes acceptance of the vehicle in satisfactory condition.

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6. Damage and Claims

Finish Line Logistics acts solely as a Broker and is not liable for any loss or damage to shipments. Claims for loss or damage must be filed directly with the Carrier. Customers must report damages to the Carrier within ten (10) days, unless otherwise stated in the Carrier’s contract, which the Customer is required to request directly from the Carrier. Reports must include photographic evidence and repair estimates. Payment to the Carrier is due regardless of pending claims. We disclaim responsibility for damage or delays arising from weather, accidents, or mechanical failure.

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7. Legal Provisions
Any disputes arising under or related to these terms will be resolved exclusively through binding arbitration in Sacramento County, California. Finish Line Logistics’ total liability is limited to the fees paid by the customer for broker services. No additional warranties beyond those expressly stated herein are provided.

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8. Communications and Marketing Consent
By utilizing our services or registering on our website, customers consent to receive email communications concerning shipments, promotional offers, and newsletters. Unsubscribing may be done at any time via written email request. We reserve the right to use vehicle images for marketing purposes with personal information obscured. Customers who do not consent to image use must notify us in writing prior to shipment.

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9. Additional Terms
Finish Line Logistics reserves the right to cancel any order at its discretion. All shipments are subject to the terms, tariffs, and conditions of the contracted Carrier, which Customers may request directly from the Carrier. Finish Line Logistics is a federally licensed Broker regulated by the FMCSA and the U.S. Department of Transportation. Carrier licensing information is available upon request at booking.

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